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Residential Service

English Sales & Support: 866.481.2556
Spanish Sales: 800.982.5307
Spanish Support: 800.615.2305

ALLO Business

Business Support: 855.632.3154
Business Sales: 844.560.2556

Avid and True Owl

Kansas City Support: 816.994.7050
Kansas City Sales: 816.994.7070
Des Moines Support: 515.635.4610
Des Moines Sales: 515.635.4610
True Owl: 816.831.1810

Mobile

Mobile Support: 800.251.5419

Chat

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How can we help?

What can we help you with?*

Name*

First Last

Address*

Street Address Address Line 2 City State Zip

College Student Upgrade Promotion

If you are eligible for the college student upgrade promotion, please check the box below and use the file upload to provide a copy of your student ID.

Yes, I am a current student

Student ID Upload

Please upload a copy of your student ID. We will use this to verify your upgrade promotion eligibility.

Max. file size: 3 MB.

Phone*

Please do not include a '1' at the beginning of the phone number.

Email*

Preferred method of contact*

Phone

Text

Vacation Service

Take the trip! Vacation service rates are available for a minimum of one month and a maximum of six months.

Receive 10 Mbps internet for $40/month to keep your home connected while you're away.

Internet (10 Mbps) - $40/month
Internet + TV - $50/month + taxes and fees
Internet + TV + Phone - $60/month + taxes and fees

What dates would you like your vacation service to be active?

Remove the hassle of disconnecting and reconnecting your service while you travel. Keep your ALLO equipment, and let us know when you're home.

Internet - $10/month
Internet + TV - $20/month + taxes and fees
Internet + TV + Phone - $30/month + taxes and fees

What dates would you like your vacation service to be active?

Start Date*

End Date*

New Address*

Street Address Address Line 2 City State Zip

Expected Move Date*

Note: Please allow 5-7 business days.

Do you rent or own?*

Rent

Own

Apartment / Complex Name*

Landlord Name

First Last

Landlord Phone Number

Please do not include a '1' at the beginning of the phone number.

Do you want to make any changes to your current services?*

Yes

What service changes would you like to make?

Please verify your previously chosen account security question*

Security question answer*

Note: This form must be submitted by the existing account owner using the existing account email.

Effective Date*

Please verify your previously chosen account security question*

Security question answer*

Current Account Holder Forwarding Address*

Street Address Address Line 2 City State Zip

Current Account Holder E-Signature*

Date*

New Account Holder Name*

First Last

New Account Holder Phone*

Please do not include a '1' at the beginning of the phone number.

New Account Holder Email*

New Account Holder Billing Address

If different from existing account.

Street Address Address Line 2 City State Zip

Do you want to keep the same network name and password?*

New Network Name*

New Network Password*

Please choose your New Account Holder security question*

Answer to New Account Holder Security Question*

New Account Holder E-Signature*

Date*

Please verify your previously chosen account security question*

Security question answer*

What services would you like to change or upgrade?

Internet

ExperienceIQ helps you to enforce the internet rules you've established for your home. Set up profiles for each person or device, establish time limits, filter content, websites, and applications. Learn More.

Bark helps protect your children online and offline with comprehensive parental controls and social media monitoring. Learn More

Outdoor Essentials extends your indoor Wi-Fi experience to your backyard, pool, patio or covered buildings. Learn More

Outdoor Advantage brings unparalleled connectivity, speed, and wireless coverage to some of the most challenging outdoor environments. Learn More

* 2 GIG not available in all markets

* 50 Mbps service is no longer available. If you are upgrading from 50 Mbps to a faster speed, please know you cannot downgrade back to 50 Mbps.

TV
Basic
Local
Expanded TV
Additional Set Top Box
Whole Home DVR
Spanish Channel Package
HBO*
HBO* & Cinemax
Cinemax
Starz & Encore
Showtime
MoviePlex, RetroPlex, IndiePlex
NFL Redzone**
* Access to MAX included with HBO. Watch all your favorite iconic series, award-winning movies, fresh originals, and family favorites. And, Discovery+ is now included with the MAX app.

** Note: There is a one-time annual charge for this channel.

Phone

Add Phone Options
Request a new landline telephone number
Battery Backup ($3/month)
Voicemail
Unlisted Phone Number ($3/month)
Additional Phone Line ($10/month)
Transfer an existing number

Existing Phone Number*
Please do not include a '1' at the beginning of your phone number.

Existing Phone Provider*

Phone Number to be Disconnected*
Please do not include a '1' at the beginning of the phone number.

Effective Date*
MM slash DD slash YYYY

Note: If this changes requires a technician dispatch, our team will contact you to schedule the dispatch and confirm your effective date.

Comments

Please verify your previously chosen account security question*

Security question answer*

Tell us how we can help you with your billing question*

If you prefer to get more hands on with your troubleshooting – check out our support site for instructional videos and information on common service issues. If you need more immediate assistance from our team, please give us a call at 866.481.2556.

Which services are affected?
TV
Internet
Phone

How long have you been experiencing this service trouble?

Please describe the problem.

To provide the most hassle-free experience and gather all the necessary information, please give us a call at one of the numbers below to disconnect your services.

English Support: 866.481.2556

Spanish Support: 800.982.5307

Please tell us how we can help you*

For Avid or True Owl sales and support:

Kansas City Support: 816.994.7050

Kansas City Sales: 816.994.7070

Des Moines Support: 515.635.4610

Des Moines Sales: 515.635.4610

True Owl: 816.831.1810

What can we help you with?*

Interested in the Business Work from Home Bundle?

Please fill out the fields below, choose "Other" from the drop down and let us know you're interested. A member of our team will be in touch soon.

Business Name*

Business Address*
Street Address Address Line 2 City State Zip

Contact Name*
First Last

This field is hidden when viewing the form

LEGACY DnD - Contact Phone Number*

Contact Phone Number*

Contact Email*

This field is hidden when viewing the form

LEGACY DnD - Contact Email*

Preferred Method of Contact*

Phone

Email

New Address*
Street Address Address Line 2 City State Zip

Expected Move Date*
MM slash DD slash YYYY

Note: Please allow 10-14 business days.

Do you want to make any changes to your current services?*

Yes

No

What changes would you like to make?*

This form must be submitted by the existing account owner using the existing account email.

This field is hidden when viewing the form

LEGACY DnD - Effective date*
MM slash DD slash YYYY

Effective Date of Sale?*
MM slash DD slash YYYY

This field is hidden when viewing the form

LEGACY DnD - Current Account Holder Forwarding Address*
Street Address Address Line 2 City State Zip

Final billing should be sent to the following address:*
Street Address Address Line 2 City State ZIP Code

This field is hidden when viewing the form

LEGAVY DnD - Current Account Holder E-Signature*

Current Account Holder E-Signature*

Todays Date*
MM slash DD slash YYYY

New Account Owner Information

New Account Holder Name*
First Last

New Account Holder Phone*

New Account Holder Email*

An email will be sent to the new account owner to complete their portion of the ownership change form.

This field is hidden when viewing the form

LEGACY DnD - New Account Holder Phone*
Please do not include a '1' at the beginning of the phone number.

This field is hidden when viewing the form

LEGACY DnD - New Account Holder Billing Address*
If different from existing account.

Street Address Address Line 2 City State Zip

This field is hidden when viewing the form

LEGACY DnD - Answer to New Account Holder Security Question*
Question: What is the date of establishment for your business?

This field is hidden when viewing the form

LEGACY DnD - Current Account Holder E-Signature*

This field is hidden when viewing the form

LEGACY DnD - Date*
MM slash DD slash YYYY

What services would you like to change or upgrade?*
1 GIG Internet
500 Mbps Internet
Smart Business App
Business TV
Cloud Voice
Microsoft Teams Voice
Analog Voice
Technology Solutions
Cybersecurity (NextGen Firewall)
Other

What other service would you like to change or upgrade?

Tell us how we can help you with your billing question*

Which services are affected?*
TV
Internet
Phone
Cybersecurity
Technology Solutions

How long have you been experiencing this service trouble?*

Please describe the problem*

We’re sorry to see you go! Please let us know your reason for leaving ALLO.*

Do you have ALLO phone service?*

Yes

No

Phone number to be transferred*
Please do not include a '1' at the beginning of the phone number.

Date of transfer*
MM slash DD slash YYYY

New provider name*

Effective date of service disconnect*
MM slash DD slash YYYY

Address to send your final ALLO bill*
Street Address Address Line 2 City State Zip

How will your ALLO equipment be returned?*

Request to schedule ALLO technician pickup

Return to ALLO store within three business days

Please tell us how we can help you*

Name*
First Last

Address*
Street Address Address Line 2 City State Zip

Phone*
Please do not include a '1' at the beginning of the phone number.

Email

Do you rent or own?*

Rent

Own

Apartment / Complex Name

Landlord Name
First Last

Landlord Phone
Please do not include a '1' at the beginning of the phone number.

What services are you interested in?*
TV
Internet
Phone

Preferred method of contact

Phone

Email

Additional information

Get Business Service

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Disclaimer: please note that when account change is processed any existing smart town, ALLO IQ, Smarthub and Watch TV Everywhere accounts will not transfer to new customer.

Email
This field is for validation purposes and should be left unchanged.

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Residential Service

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Mobile

Chat

Contact Us

Vacation Service

What services would you like to change or upgrade?

Interested in the Business Work from Home Bundle?

New Account Owner Information